Total Calls
β
All time
Avg QA Score
β
All agents
Needs Coaching
β
Below 70%
Critical Flags
β
Total flagged
Human Review
β
Needs attention
Unresolved Drops
β
No callback
QA Category ScoresAll Agents
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Top Flags
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Call Volume β Last 7 Days
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Top Rule Violations
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Notes Quality Overview
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π CMS Pull temporary β for checking the data
Reads clock events straight from the CMS for a date range and shows them here.
Nothing is saved and the Time Report is not touched β this is only to see whether
the data matches what you would have uploaded.
Setup β once only
Start with Test connection.
π Explore the database
Look around freely β every database on the server, every table with its row count,
and a search for any table or column name. Read-only throughout.
Or find where a kind of data lives:
Click List databases or List tables to start looking around.
π Analyse a table
Group and total anything β orders by month, revenue by agent, counts by status.
Pick the table, then the columns; nothing is written.
From
To
| Call ID | Agent | Customer | Date & Time | Duration | Billed | Emotion | QA Score | Notes | Notes Score | End | Flags | βΆ | Status | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Call ID | Agent | Customer | Score | Reason for Review | Age Concern | Date | Action |
|---|---|---|---|---|---|---|---|
| Loading calls... | |||||||
Select a call from Call Review to see details
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Agent LeaderboardClick agent for details
Most Violated Rules
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Team Category Scoresβ% avg
Score Distribution
Team Summary
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Total Actual Minutes
β
Total Billed Minutes
β
Difference
β
Per Agent β Actual vs Billed
| Agent | Extension | Total Calls | Actual Minutes | Billed Minutes | Difference | Status |
|---|---|---|---|---|---|---|
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Every link between VoiceGuard, the phone system and the CMS. Nothing here changes
anything β it only checks whether each one is connected, and says what is missing when it isn't.
Press βTest everythingβ.
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The floor
on a call free on break do not disturb off shiftAs it happens
calls, work and payments togetherOn the phone right now
Calls that have started and not ended.
Search for an account to see everything we hold about it β calls worked, recordings,
payments, notes, texts, tickets and balance changes.
On shift now
Straight from the phone system. Click anyone to see their day.
π
Payments
Enter the code to open this page.
From
To
Agent
Phone number
Account
Note contains
AI scoring
Analyse these notes
free Β· every matching note
Counting and grouping β what gets mentioned, who calls repeatedly, how the volume moves.
No AI, no cost, no limit on how many notes it reads.
Ask a question
uses AI Β· costs a few cents
β
| When | Agent | Phone | Account | Note | AI | Score |
|---|---|---|---|---|---|---|
| Choose a range and search. | ||||||
Notes Quality by Agent
| Agent | Total Calls | Missing Notes | Avg Notes Score | Poor Notes | Rating |
|---|---|---|---|---|---|
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β Add New RuleWrite in plain English β AI understands
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Claude API
$β
This month
Gemini API
$β
This month
Azure & Other
$β
This month
Month Total
$β
All services
All-Time Total
$β
Since launch
π€ API Usage Detail
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ποΈ Infrastructure CostsAzure, domains, etc.
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π Monthly API Cost History
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π Learned Exceptions
β situations the AI has been told not to flag (only active-rule exceptions are applied)
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π
Weekly Schedule
Uncheck a day to mark it as a day off.
Save as:
Agent name (must match Clocker EmployeeId)
Apply to all checked days
π΅ Pay Rate
Set a rate and the date it takes effect. Shifts already worked keep the rate that was in force at the time β so a raise never changes past pay.
Hourly rate
Effective from (blank = always)
Add / Update Schedule
Agent name (must match Clocker EmployeeId)
Shift date (the day the shift STARTS)
Time in
Time out
Total break allowed (minutes)
βοΈ Adjust Shift Times
The original clocked times are never deleted β the report will show this shift as adjusted, with the original values kept for reference.
Adjusted clock-in
Adjusted clock-out
Total break (minutes)
Reason (required β shown in the report and export)
β‘ Overtime Rate Periods
Overtime normally pays 1.5Γ. Declare a period below to pay a different multiple (e.g. 2Γ double pay) β leave the end blank for βuntil further noticeβ, then close it when the period ends.
Starts
Ends (blank = until further notice)
Multiplier
π Server connections
The addresses this server connects out from β give these to Igor when a system
only allows known IPs. The test below says whether we can currently reach a host,
which separates a firewall block from a wrong password.
β‘ Which detector each PC is using
"This PC" means the photo is covered in a second or two. "Server" means it makes
a slow round trip β the reason is shown so it can be fixed.
Click Refresh.
Extension
From
To
History β before & after
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βοΈ Skin Block Settings
Changes apply the next time an agent loads the tool.
What to cover
Leave Clothes unchecked so the dress, shoes and bag stay visible to the customer.
Finds skin by colour rather than by shape, so it still works on small photos in a screenshot or grid. Black suits and white dresses are ignored.
Sensitivity β higher catches more skin
0
Noise removal β higher ignores small stray patches
1
Detail level
Higher splits the image into a grid so small photos are detected. Slower.
Cover colour
Cover strength β extra edge (0β14)
5
Higher = covers further past the person's outline
Face bar width (Γ)
Face bar height (Γ)
Max image size (px)
Keep images for (days)